Shipping Policy

Last updated: 14 October 2026

Shipping within Australia

Trailside Social delivers within Australia to addresses supported by our fulfilment partners. Some products ship directly from those partners.

Processing time

Orders are typically processed within 1–3 business days after payment is confirmed. Supplier-dispatched products may take longer. If there is an unexpected delay, we will contact you using the email address provided at checkout.

Standard shipping rates

• Standard shipping: $11 AUD, or free for eligible orders of $100 AUD or more.

The available shipping service and final cost are displayed at checkout before payment. Free shipping does not override the delivery restrictions for a product.

Delivery timing

Transit time is additional to processing time and varies by product, supplier, delivery address and carrier. We do not currently offer an express delivery service.

If you need your order by a particular date, please contact us before ordering so we can confirm whether your requested timeframe is available. Allow extra time for regional and remote deliveries, public holidays, peak periods and severe weather.

Delivery restrictions

Each product page lists the postcode and suburb combinations excluded from the supplier’s standard delivery service. Check the list for every item in your order.

If your address appears in an exclusion list, do not place an order without contacting us first. We will confirm whether an alternative service is available and, if so, provide a quote for your agreement before you order.

Please contact us before ordering to a PO box, parcel locker, island or remote address if service availability is uncertain.

Tracking and split shipments

Where tracking is available, we will email the details once your order is dispatched. Products may arrive in separate packages and on different days. You will not be charged extra shipping unless the charge was clearly shown and agreed before payment.

Incorrect addresses, delays and missing parcels

Check your delivery address before ordering. If you need to correct it, contact us immediately; changes may not be possible after dispatch.

If a parcel is delayed or missing, contact us and we will investigate with the supplier and carrier and provide an appropriate outcome. Nothing in this policy limits your rights under Australian Consumer Law.

International and bulk orders

We do not currently offer international shipping. Please contact us before placing a large or bulk order so we can confirm service availability, costs and timing.

For shipping help, email trailsidesocial.au@gmail.com. Include your order number if you have one.