Refund policy

Returns & Refunds Policy

Last updated: 16 September 2026

At Trailside Social, we want you to feel confident ordering with us. This policy explains how returns, refunds and replacements work.

Change-of-mind returns

We offer returns for change of mind within 30 days of delivery, provided that:

The item is unused, unworn and in resaleable condition
The item is returned with original packaging, tags and accessories where possible
You have proof of purchase

To request a change-of-mind return, please email trailsidesocial.au@gmail.com with your order number and a brief reason for the return.

Unless we agree otherwise, customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges are not refundable for change-of-mind returns.

Once we receive and inspect the returned item, we will let you know whether the return has been approved. Approved refunds are issued to the original payment method.

Faulty, damaged or incorrect items

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incorrect or with an item missing. Include your order number and clear photos or video of the issue where possible.

We may ask you to return the item, provide further photos, or work with our supplier to assess the issue. Where a product does not meet the consumer guarantees that apply under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

For faulty, damaged or incorrect items, Trailside Social will cover reasonable return costs where required.

Items that cannot be returned for change of mind

Unless required by Australian Consumer Law, we may not accept change-of-mind returns for:

Items that have been used, damaged after delivery or are not in resaleable condition
Personal-use or hygiene-sensitive items once opened, where applicable
Gift cards
Clearance items clearly marked as final sale before purchase

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Consumer guarantees apply automatically and cannot be excluded. If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may choose to repair, replace or refund the item within a reasonable time.